WhatsOrder

Your Right to Erasure (FADP Art. 17)

Under the Swiss Federal Act on Data Protection (FADP/DSG) Article 17 and the EU GDPR Article 17 (where applicable), you have the right to request the deletion of your personal data. Mazdek GmbH respects your privacy and your right to control your personal data.

How to Request Data Deletion

You can request deletion of your data using one of the following methods:

Option 1: Self-Service via Account Settings (Recommended)

Log in to your WhatsOrder account at app.whatsorder.ch
Go to Settings -> Data & Privacy
Click "Export My Data" to download a copy (recommended)
Click "Delete Account"
Confirm by entering your email address
Your account will be scheduled for deletion with a 30-day grace period

Option 2: Email Request

Send an email to [email protected] with the subject line "Data Deletion Request" and include:

Your registered email address
Your business name (if applicable)
Reason for deletion (optional, helps us improve)
Whether you want to export your data first

Option 3: Written Request

Send a written request to:

Mazdek GmbH
Data Protection
Kirchbergstrasse 4C
8512 Thundorf
Canton TG, Switzerland

What Data Will Be Deleted

Upon confirmation of your deletion request, we will permanently delete:

Your account information and profile
Business information and settings
Product catalog and pricing data
Customer data and contact information
Order history and statistics
Chat messages and message templates
WhatsApp configuration data
All associated analytics and reports

Data Export Before Deletion (FADP Art. 28)

We strongly recommend exporting your data before deletion. Under FADP Article 28, you have the right to receive your data in a structured, commonly used format.

Your data export will include:

Account and business information (JSON)
Customer list (CSV)
Order history (CSV)
Product catalog (CSV)
Chat messages (JSON)

The export can be downloaded from Settings -> Data & Privacy -> Export My Data.

Data Retention After Deletion

Due to legal requirements under Swiss law, some data may be retained even after account deletion:

Data Type	Retention Period	Legal Basis
Invoices & Payment Records	7 years	Tax regulations (MWST)
Transaction Records	10 years	OR Art. 958f (Accounting)
Legal Compliance Records	As required	Legal proceedings

Retained data is anonymized where possible and stored securely with restricted access.

Processing Time

In accordance with FADP requirements:

Acknowledgment: Within 5 business days
Grace Period: 30 days to cancel the deletion request
Deletion Completion: Within 30 days after grace period
Confirmation: You will receive an email confirming deletion

Note: If you change your mind during the 30-day grace period, you can cancel the deletion request from your account settings or by contacting us.

Third-Party Services

Please note that some data may be stored by third-party services:

Meta/WhatsApp: Chat messages are also stored by WhatsApp. To manage WhatsApp's data, visit your WhatsApp Business settings.
Stripe: Payment information is processed and stored by Stripe. Stripe retains data according to their privacy policy.

Facebook Login Data

If you signed up using Facebook Login, deleting your WhatsOrder account will:

Remove the connection between your Facebook account and WhatsOrder
Delete any data we received from Facebook (name, email, profile picture)

To manage what Facebook knows about your WhatsOrder usage, visit your Facebook App Settings.

Questions?

If you have any questions about data deletion or need assistance:

Email: [email protected]
Response Time: Within 5 business days

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC):

Eidgenössischer Datenschutz- und Öffentlichkeitsbeauftragter (EDÖB)
Feldeggweg 1, 3003 Bern, Switzerland
www.edoeb.admin.ch

This Data Deletion policy complies with the Swiss Federal Act on Data Protection (FADP/DSG) and the EU General Data Protection Regulation (GDPR) where applicable.